How can I return or exchange my purchases?
We at Yazuri do not accept any returns or exchange any products. We take great care in shipping the products to you, and the need for a replacement does not arise. Nevertheless, in case the shipment is tampered or damaged during transit, we would request you not to accept the product.
Can I cancel or modify my order?
We are sorry to inform you but, orders once placed cannot be cancelled or modified.
Will I get a refund if the product inside the package is damaged or if a wrong product is delivered?
Yes. If you receive a product that has been damaged or if a wrong product is delivered, you may call our customer service number at +91-22-62167037 or email us at firstname.lastname@example.org and inform them about the damaged or wrong product delivered, after which you may send us the damaged or the wrong product within 2 working days of receipt of the order. Once we receive the damaged or wrong product, we will send it for inspection to determine the cause of damage (in case of damaged product) and will replace the product or will refund the amount in case the product is out of stock based on the below conditions. The following products will not be eligible for any returns / refunds or exchanges If:
- The product that exhibits physical damage to the box or to the product
- The product that has been washed
- The product which is not in its original condition
- The product that is returned without its original packaging, invoice, Price Tag, and accessories, including the retail box and all other items originally included with the product at the time of delivery
- The product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
- The Product Box is in damaged / tampered condition
Please note that Yazuri will not be responsible for any loss or damage of product in transit when you ship it back to us for return due to any of the above reasons.
We may change our Returns Policies at any time without any prior notice, and your use of this site indicates your awareness of the changed Returns Policies from time to time.